Shelby Ashley Bridal Fashions knows that it’s hard to purchase an item(s) over the internet for your wedding day and feels that it’s important for a customer to have time to try on their item(s). Returns are accepted only if purchased through www.shelbyashley.com meet the following guidelines: Item(s) must be returned within 10 business days of United States Post Office or Fed Ex delivering the item(s), this date will be verified from the United States Post Office or Fed EX tracking website as first step in considering a refund. Please notify Shelby Ashley Bridal Fashions with a reason for returning the item(s) before returning the product. Item(s) must be ship through United States Post Office or FedEx and insurance for the full purchase amount with a tracking number, the tracking number must be provided to Shelby Ashley Bridal Fashions (e-mail:firstname.lastname@example.org) tracking purposes. Refund will not be issued until the item(s) is returned to Shelby Ashley Bridal Fashions, in its original packaging, original condition and the item(s) is inspected to ensure it’s in original condition before a refund is issued for the item(s). Please note original shipping charges will not be refunded. Return shipping charges are the responsibility of the buyer.